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Delivery Policy

1. Delivery

Here at The Link we offer FREE standard delivery on all orders*. Alternatively, you may have the opportunity to choose a premium delivery service for a small extra charge. Please note, whilst we do everything we can to meet delivery times, due to high order volumes at peak times, delays may occur.

* Certain products and accessories (such as Satellite Navigation Systems) are excluded from our free delivery offer, Standard Delivery for these products varies depending on the product. Please see the product page for our current delivery charge. Prices for premium delivery are unaffected.

2. Where we deliver

Delivery must be to an address in the United Kingdom (this excludes the Channel Islands). All deliveries must be signed for. Please make sure you keep the delivery documents enclosed with your goods.

3. Premium delivery times

If you choose to pay a small extra charge for a premium delivery service, your product will be delivered on the date and during any time slot specified. All deliveries must be signed for.

4. Standard delivery times

We aim to deliver all standard delivery orders next working day*

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order before 3.00pm, the next working day will be considered the first working day. Orders placed at week ends or Bank Holidays will be treated as having been placed on the next working day for delivery purposes, as will those placed on the day before an extended Bank Holiday Weekend (for example, the Thursday before Easter) will be delivered on Wednesday of the following week.

*Pay Monthly Contract orders are subject to status and further network credit checks so we advise delivery may take up to 48 Hours.

There are some exceptions where your order might be delayed :

5. Pay monthly mobiles

Your order is subject to a credit check with the airtime provider. If the airtime provider needs to complete further checks then your order may be delayed while this happens.

6. Christmas and sales periods

Xmas Delivery - please note last order date for Xmas delivery is 12pm (noon) on Monday 22nd December. Pay Monthly Contract orders that include free gifts that you intend to give as Xmas presents please order by 3pm Friday 19th December to avoid disappointment. Please note 24th December (Xmas eve) is a normal working day for our couriers.

7. Remote areas

Please allow extra time for delivery to any UK address situated outside mainland UK (such as the Scottish islands) and the Scottish Highlands.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will attempt to telephone or email you if we become aware of an unexpected delay.

8. How we deliver

We use different delivery methods depending on the value of the product. All mobile phone orders are delivered by courier or Royal Mail Special Delivery (RMSD). We will notify you which delivery method we will use when we send your Order Confirmation e-mail.

All courier and RMSD deliveries must be signed for. If you are out when the delivery arrives, the courier or post-man will leave a card with a contact number for you to call, or with RMSD, details of the local Post Office.

If your order includes more products than fit into one box, the delivery will arrive in separate boxes, possibly on separate days.

9. Tracking your order

You can track the progress of your order by going to "My Account" and logging in, or by calling 0844 412 2495.

10. Tracking your delivery

If your order is being delivered by courier, our Order Confirmation email will contain a link to the courier's website and a parcel number, so that you can use it to track your order right to your door.

11. Missing, damaged or incorrect orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check whether they may be being delivered separately (see "How we deliver", above) and whether they have been dispatched (see "Tracking your order" and "Tracking your delivery", above). If you have not received your goods within 48 hours of receiving our third email (confirming acceptance of your order), please track your order using the link shown above, or alternatively call us on 0844 412 2495. In the unlikely event that your product arrives damaged, faulty or incomplete, please contact us on 0844 412 2495 within 24 hours of receiving the goods and do not use them.